T/ISC 0032-2023
电子商务智能客服系统技术要求Technical requirements for intelligent customer service system in E-commerce
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标准资料状态Standard Material Status
基本信息Basic Information
- 标准编号Standard Code
- T/ISC 0032-2023
- 标准名称Standard Title
- 电子商务智能客服系统技术要求Technical requirements for intelligent customer service system in E-commerce
- 发布日期Publication Date
- 2023-06-12
- 实施日期Effective Date
- 2023-07-12
- 标准阶段Stage
- 标准发布Released
- 英文名称English Title
- Technical requirements for intelligent customer service system in E-commerce
- 标准范围Scope
- 本文件确立了电子商务智能客服系统框架，描述了服务流程，规定了系统配置和知识库的技术要求、 安全要求以及评价指标。 本文件适用于电商智能客服系统的设计、开发和运营This document establishes a framework for intelligent customer service systems in e-commerce, and specifies service processes, system configuration, knowledge base requirements, security requirements, and evaluation indicators.
标准 PDF 正式文本Official Standard PDF
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